Customer Service

Credit Account
Electric Motor Sales can offer our quality product to loyal customers on a 30 day credit account.
Simply download our credit application form and return to us via fax (08 9337 2505) or email.

Our Delivery policy
In the metropolitan area we can usually have your order on transport on the same day as your request, depending on your urgency, our stock, or adaption’s that need to be made.
We will react to your needs.

For Metropolian area, regional W.A. or Australia wide, we can offer same day dispatch, either with our carrier or if you prefer we can liase with the transport company of your choice. Delivery conditions can apply.

Returns
Electric Motor Sales asks for goods to be returned for credit within 7 days of supply, with prior approval given. All goods must be in their original packaging or as sold, as damaged goods will be subject to a reduced credit. Credit will not be issued on goods specially adapted or modified. A restocking fee of 20% may be incurred on certain items. Electric Motor Sales will not be held responsible for any damage to the product once it has been dispatched. No credit will be issued until goods have been inspected.

REMX Warranty
All REMX motors are covered for 12 months (ex. workshop) against faulty workmanship or materials. Warranty is limited to the repair or replacement of the original item.

This cover does not include disassembly, assembly or installation. No warranty is given for incorrect use of the motor or standard wear and tear. Products specially procured from other manufacturers to Electric Motor Sales will be covered by their own original terms and conditions.

Quotes
Electric Motor Sales can only guarantee quotes supplied for a period of thirty days. After this period changes in manufacturers price and variations in exchange rates can affect your quote.

Electric Motor Sales will not be held responsible for incorrect information given to us at the time of quotation. Please ask us for dimension sheets to guarantee correct specifications.

Accepted payment methods
Payment can be made by cash, credit card or direct debit.

EMS accepts Mastercard and VISA